Refund and Return Policy

Welcome to the Refund and Return Policy page for JewellaGold.se. This policy outlines your rights and the procedures to follow in accordance with the e-commerce law.

1. Return Right

• Time Frame:
  Customers have the right to return products within 14 days from the date of receipt.

• Return Conditions:
  The product must:

  • Be in its original condition and unused.
  • Include all original accessories and the invoice.
  • Be securely packaged to maintain the product’s integrity during transit.

2. How to Process Returns or Complaints

To ensure a smooth process, please follow these steps:

1. Contact Customer Service:

   • Please send an email or call the customer service number provided on our website.

2. Provide Required Information:

   • Order number.
   • Details of the product to be returned.
   • Reason for the return or nature of the complaint.

3. Receive Return Instructions:

   • Our customer service team will send detailed instructions on how to return the product and the shipping procedures.

4. Packaging and Shipping the Product:

   • Carefully package the product and include the invoice along with all original accessories.
   • Ship the product to the address specified by our team.

5. Inspection and Refund:

   • After receiving and inspecting the product, we will initiate the refund process in accordance with our policies and the e-commerce law.

6. Handling Complaints:

   • If you have any complaints or inquiries, please contact us using the methods above, and we will resolve the issue as quickly as possible.

3. Information Update

Please note that the website will be updated with this information. Kindly notify us once the updates are completed.